Key Account Manager
We are looking for a proactive Account Manager to manage and grow relationships with jewellery retail clients using our retail technology solutions. The role focuses on ensuring customer adoption of the system, driving operational usage, and identifying expansion opportunities across multi-store retail businesses.
The Account Manager will work closely with clients to ensure they successfully implement and use the system in their day-to-day operations, while also supporting renewals, expansions, and long-term partnerships.
Job Description
The Account Manager is responsible for driving customer success, ensuring high system adoption, and growing revenue from existing clients through renewals and expansion.
This role is not relationship management alone — it is usage, retention, and growth ownership.
Key Responsibilities
Client Relationship Management
Manage relationships with assigned jewellery retail clients.
Act as the primary point of contact for operational and system-related discussions.
Conduct regular client reviews to ensure continued system usage and satisfaction.
Customer Adoption & Usage
Monitor customer usage of the system and ensure operational adoption across stores.
Identify inactive accounts or low-usage clients and take corrective actions.
Guide store teams and operations managers on best practices for system usage.
Account Expansion
Identify opportunities to expand deployments across additional store locations.
Drive expansion through additional tags, hardware, or new store rollouts.
Work closely with the sales team to support account growth.
Renewal Management
Monitor license renewal timelines and proactively engage customers before expiry.
Address usage issues that may impact renewal decisions.
Data & Dashboard Monitoring
Track customer usage metrics and identify operational gaps.
Use dashboards and reports to monitor:
ostock check activity
osystem usage
ostore-level adoption.
Cross-Functional Collaboration
Coordinate with internal teams including:
odeployment teams
obusiness analysts
osales managers
Ensure customer issues are resolved efficiently.
Work Experience
3–5 years in:
B2B Account Management
Customer Success (SaaS / Tech)
Client Relationship Management for operational systems.
Requirements and Skills
Benefits
Competitive Salary: We offer a competitive salary that reflects your experience and expertise.
Health and Wellness Benefits: Comprehensive health insurance, including dental and vision, to ensure the well-being of you and your family.
Professional Development: Opportunities for professional growth through workshops, conferences, and training sessions to help you advance in your career.
Flexible Working Hours: We understand the importance of work-life balance and offer flexible working hours to accommodate your lifestyle.
Innovative Work Environment: Join a team of forward-thinkers in an environment that fosters innovation and creativity.
Retirement Plan: Contribute to a retirement plan that helps you secure your financial future.